Please read the following instructions carefully:
PLEASE DO NOT CONTACT US ABOUT PLAY STORE OR ITUNES PURCHASES OR REFUNDS
INCLUDING FIVE NIGHTS AT FREDDY'S, YOU MUST CONTACT GOOGLE/APPLE FOR HELP.
Please note that we do not accept support queries about bugs in our software or product feature suggestions here, please use our Community Forums for this.
Please also note that we cannot provide support here for problems you may be having programming your game/app using our software, for example that your character is falling through platforms, your game isn't jumping to the next frame, your AI logic for enemy characters isn't working properly etc. Our Technical Support service is for problems such as:
- You cannot install our software
- Your copy of Fusion keeps crashing
- Problems loading in your projects
and so on. If you have queries to do with programming or design of your own projects, the correct place to ask for help is either our Community Forums or our Discord server where you can chat live with other staff and users.
We pride ourselves on good customer service here at Clickteam and we will always do our best to answer valid queries (please refer to the above for what we can/cannot answer here). We operate a zero tolerance policy for abusive or agressive messages towards staff here at Clickteam and reserve the right to refuse service if users behave in this manner. We are respectful of our users and we request the same in return.