Frequently Asked Question

I have lost my product keys, where can I find them?

Last Updated 4 months ago

Purchases made before December 6th, 2013:

For any purchases made before this date, a member of our customer service team will need to search our archived records for your product key.  Please note that we cannot guarantee purchases made before this date can be recovered.

To request help with this, please click here to open a new ticket.

Purchases on or after December 6th, 2013:

If you have lost your product keys for Fusion 2.5 and your purchased it from our store (https://shop.clickteam.com/shop) on or after December 6th, 2013 - please log into your store account and visit the "My Account" section:

image

Under the "My Account" section, please click "Order history and details":

image

Once in the "Order History" section, please locate the relevant order and click the "details" link.  Your order details, including any product keys, will be displayed below the list of orders.

Please Wait!

Please wait... it will take a second!